Legal operations

How to do it and why it matters

For years, in-house lawyers sought a seat at the table as a true strategic partner to the business. Now that seat is available. But to earn it, lawyers have to run legal like a modern business. In this book, more than a dozen expert contributors show you how, by taking you through their practical experiences with legal operations at some of the world’s best companies.

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What’s inside?

Practical insights and advice gathered through careers at:

Pearson | Monzo | Assurant | Microsoft | Ingersoll-Rand | Marks & Spencer | Sun Microsystems | Fleetcor | DPA Professionals | Telstra | NetSuite | Habito

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Chapter 1

Financial management: a seat at the table

How can lawyers speak the same language as their finance colleagues, and win their trust with smart forecasting? Become a budget hero with better financial management.

jameson-monteiro

JAMESON MONTEIRO

Head of Legal Operations - Assurant
Chapter 2

Vendor management: what makes a sophisticated buyer?

Learn how to become a sophisticated buyer of legal services: best-practice advice for finding, appointing, monitoring and managing external counsel.

denise-nurse

DENISE NURSE

CEO and co-founder - Halebury
Chapter 3

Cross-functional alignment: how to make friends

Make friends and influence people by aligning legal collaboratively with the most important functions in the business - because no lawyer is an island, and everyone needs friends.

mike-russell

MIKE RUSSELL

Lean Leader, Legal Operations - Ingersoll-Rand
Chapter 4

Technology and process support: the rise of the lawyer-engineers

Hitting 350 employees and 850,000 customers inside three years doesn’t leave much time for legal tech procurement. Find out how Monzo engineered their legal function for growth.

dean-nash

DEAN NASH

General Counsel - Monzo
Chapter 5

Service delivery and alternative support models: how satisfied is your internal client?

Find out how to map legal’s needs against its resources, and monitor internal client satisfaction, to deliver the best-in-class legal service your business wants - and expects.

max-hubner

MAX HÜBNER

General Counsel and Executive Director, Legal Operations & Management - DPA Professionals
Chapter 6

Organizational design, support and management: creating an empowered legal team

Find out how to manage a globalised team and maintain consistency as a business grows organically and acquisitively, in a legal industry that’s never been more complex.

natalie-salunke

NATALIE SALUNKE

VP & Head of Legal - FLEETCOR
Chapter 7

Communications: thinking outside the inbox

Breaking the habit of a lifetime and overcoming the inbox is a big ask for any lawyer. Find out how to rethink communications for the modern business - and keep stakeholders onside.

jason-macarthur

JASON MACARTHUR

Senior Consultant, Legal Operations and Transformation
Chapter 8

Data analytics: the foundation of a successful legal department

Data, and its smart, tactical use, will be the foundation of the next generation of successful legal departments. Identify the crucial analytics to monitor - how, when, where and why.

lucy-endel-bassli

LUCY ENDEL BASSLI

Founder, InnoLegal Services
Chapter 9

Litigation support: digital tools solving digital problems

Electronic discovery has changed the game in litigation, but has it progressed far enough? Find out whether today’s tools are adequate for the emoji era.

glenn-o-brien

GLENN O’BRIEN

Former Director of Electronic Discovery - Liberty Mutual
Chapter 10

IP management: protecting what matters most

Few in-house practice areas can directly influence revenue more than IP, but how can you best realise that value in an in-house environment that demands more for less?

faye-moran

FAYE MORAN

Senior Legal Operations Manager - Marks & Spencer
Chapter 11

Knowledge management: how to make your team smarter

How do you build an in-house knowledge management system from the ground up, and why should you? Read reflections from the front lines in the battle to preserve legal knowledge.

leif-frykman

LEIF FRYKMAN

Founder and Chairman - LegalWorks Nordic
Chapter 12

Information governance & records management: keeping your corporate memory

Optimising your information governance can have an immediate upside for a company seeking to grow quickly and make better decisions - find out how to make it work for you.

rohan-paramesh

ROHAN PARAMESH

VP and Head of Legal - Habito
Chapter 13

Strategic planning: survive and thrive in the new normal

How do you deal with more-for-less as a long-term, strategic imperative? Learn lessons from a GC who did just that - and saved 40,000 hours of low-value work in a year.

mick-sheehy

MICK SHEEHY

Former GC, Telstra; regional leader - CLOC Australia

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